Young Adult Services

This course is designed for members of the library community who do not have formal teenserviceslibrary training. It will help you understand Young Adult (YA) Services. It will also give some information on understanding who these users are, how to collect appropriate materials for them, the types of services and programs to offer, and outreach services.

  1. Developmental Information
  2. The Collection
  3. Services and Programming
  4. Outreach

Series: Idaho Library Commission’s SABLE program

Written by: Mary DeWalt, MLS

Producer: Idaho Commission for Libraries

Library Customer Service

In this self-directed course, learners will gain a beginning-level understanding of customer customerserviceservice in the library setting. This training addresses competencies within the Communication, Customer Service, and Ethics & Values sections of the Competency Index for the Library Field.  Modules:

Library Reference Excellence

Reference Excellence is designed to improve the quality of reference service. Six self-paced modules cover the reference process, with resource links, exercises, and quizzes.reference

Purpose       Instructions       Supervisor Tips


Producer: Ohio Library Council