Resolving Situations of Conflict Within a Team


Conflict is natural within the workplace and a predictable part of working with others in an organization. Unfortunately, it also negatively affects morale, motivation, communication, attitudes and the productivity of the team.

This interactive and engaging webinar will give you information to help you handle situations of conflict appropriately so that your conflicts can be resolved and your teams can work more harmoniously.
Participants will learn and begin to master:

  • Valuable communication skills to use in situations of conflict
  • Three techniques to help members work through difficult team situations
  • Turning team conflicts into positive outcomes

Location: Online

Audience: iLead USA Utah participants; all Utah library workers

Instructor: Andrew Sanderbeck

Sponsors: Utah State Library; iLead USA

Series: iLead USA Utah