Category Archives: Communication

Creating a Positive Workplace Part 2

 

Slides for Creating a Positive Workplace Part 2part2

Everyone wants to work in an organization that’s brimming with positive energy. But how can we create and maintain a positive work environment, especially when “Negative Nancy” is in the library? Creating a healthy, positive work environment is the key to employees being happier with their work an in turn more efficient and productive . The challenge is “how” do we do create it?
This interactive and fun two part webinar series examines four hurdles that library leaders face when bringing about positive changes in the library workplace and gives practical ideas for overcoming those hurdles. We’ll include case studies from libraries that have successfully created a healthier library for the employees and their patrons, including some of the mistakes that were made along the way!  In Part Two, we’ll examine:

 

  • Hurdle # 3 – Motivating employees by inclusion: Ultimately, your people have to want to make the change. But how will you help them stay motivated through the process?
  • Hurdle #4 – Having a resistance plan for your change implementation. People will resist, count on it!

Audience: All Utah library workers

Instructor: Andrew Sanderbeck, People Connect Institute

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Creating a Positive Workplace Part 1

positive

Slides for Creating a Positive Workplace Part 1

Everyone wants to work in an organization that’s brimming with positive energy. But how can we create and maintain a positive work environment, especially when “Negative Nancy” is in the library? Creating a healthy, positive work environment is the key to employees being happier with their work an in turn more efficient and productive . The challenge is “how” do we do create it?
This interactive and fun two part webinar series examines four hurdles that library leaders face when bringing about positive changes in the library workplace and gives practical ideas for overcoming those hurdles. We’ll include case studies from libraries that have successfully created a healthier library for the employees and their patrons, including some of the mistakes that were made along the way!
In Part One, we’ll examine two hurdles in changing the work environment:

  • Hurdle #1 – Helping employees understand “why” the change is needed. Remember: People don’t resist change, they resist being changed.
  • Hurdle #2 -. Overcoming “We’ve always done it that way”. The past is comfortable, even if it isn’t healthy or positive. We’ll discuss how to implement new expectations and behaviors.

Audience: All Utah library workers

Instructor: Andrew Sanderbeck, People Connect Institute

Date: June 11, 2014

Library Customer Service

In this self-directed course, learners will gain a beginning-level understanding of customer customerserviceservice in the library setting. This training addresses competencies within the Communication, Customer Service, and Ethics & Values sections of the Competency Index for the Library Field.  Modules: